Privacy Policy


Tailwind Digital Ltd • Last updated: April 2026

Who we are

Tailwind Digital Ltd is a local government-focused managed service provider and consultancy, registered in England and Wales. We provide implementation, hosting, and support services for Local Gov IMS. Our registered address and contact details are available at tailwinddigital.io.

What data we collect

We collect personal data only when necessary. This includes:

  • Contact details (name, email, job title, organisation) submitted via our website or email
  • Technical data (IP address, browser type, pages visited) collected automatically via cookies and analytics
  • Event registration data when you sign up to a Tailwind Digital or Local Gov IMS event
  • Data you provide in the course of a commercial relationship or procurement process

How we use it

We use your data to:

  • Respond to enquiries and manage commercial relationships
  • Send updates about Local Gov IMS and Tailwind Digital services (with your consent)
  • Administer events you have registered for
  • Improve our website and services
  • We do not sell your data to third parties.
  • We do not use your data for automated decision-making.

 

Legal basis

We process data on the basis of legitimate interests (responding to enquiries, managing client relationships), consent (marketing communications), and contract (delivering services). You may withdraw consent at any time by contacting us.

Data sharing

We may share data with trusted third-party processors including cloud hosting providers, email platforms, and event management tools (such as Eventbrite). All processors are bound by data processing agreements and operate within the UK or EEA, or under equivalent safeguards.

Retention

We retain contact and enquiry data for up to 3 years, or for the duration of a commercial relationship plus 6 years (for contractual and legal compliance). Analytics data is retained in aggregated form.

Your rights

Under UK GDPR you have the right to access, correct, or delete your personal data, to object to processing, and to data portability. To exercise any of these rights, contact us at hello@tailwinddigital.io. You also have the right to lodge a complaint with the Information Commissioner's Office (ico.org.uk).

Cookies

Our website uses essential cookies for functionality and analytics cookies (via a third-party analytics service) to understand how visitors use the site. You can manage cookie preferences via your browser settings.

Changes

We may update this policy from time to time. Material changes will be notified via our website.

Contact

For any privacy-related queries: hello@tailwinddigital.io