Stay in Control
With Local Gov IMS

Commercially supported open-source. MHCLG-funded Local Digital Fund project. Built by councils, managed by experts.

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The risk isn't switching. It's switching too late.

6 to 18 months before renewal

This is when decisions should be made. Approvals, procurement, and planning all take time.

6 months before renewal

You're at risk of being forced to renew your legacy systems.

A conversation now costs nothing

Even if your renewal is years away, understanding your options early gives you control over the outcome.

Your Local Gov IMS at a Glance

Know where your money is

Live transaction tracking, meaningful transaction references, and real-time income visibility. Know your income position at any moment, not the day after.

Suspense management that works

Smart suspense with tools for allocating payments, managing rules. This means fewer suspense records, and cleaner audit trails.

Reporting as you need it

Flexible in product reporting dashboards. Intuitive transaction list with multiple filtering options and rapid wildcard narrative search.

Save money

With enterprise open source there's no licence fees for intellectual property and lower costs than legacy vendors. 

Community extensions

When a feature is built for one council, every council benefits. Your priorities shape the product for everyone.

Feel supported with a managed service

Most vendors hand you a licence and a support portal. We hand you a team, people who've worked in and around local government, who know your setup, and who are reachable when it actually matters.

From project scoping through to go-live and beyond, we're with you.

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  • ✓ Full implementation. Configuration, testing, go-live.
  • ✓ Managed hosting. Secure, reliable infrastructure, with guaranteed uptime.
  • ✓ Hands on support. Responsive when you need help.
  • ✓ Regular updates. Community improvements, automatically applied.
  • ✓ Training included. To support you and your teams through the change.

What you probably couldn't get from your old provider

"It was hard to accept payment."

Want a new payment channel? You don't need a costly, bespoke solution. Local Gov IMS integrates seamlessly into new processes.

"Switching felt impossible."

Switch incrementally or all at once — on your timeline, with full support throughout.

"Reporting depended on the vendor."

Write your own reports. Direct SQL. Sequential views. Intelligent Power BI reporting on your terms.

"We couldn't access our own data."

With Local Gov IMS, your data is yours. Direct access, API connectivity, Power BI dashboards you build yourself.

Local Gov IMS in detail

Local Gov IMS — Suspense transactions awaiting allocation Local Gov IMS — Transfer screen for moving funds between accounts Local Gov IMS — Transactions view showing payments and refunds

Real time reports

Built in flexible dashboard reports provide a summary of what's happening in the system at a glance, including transactions by fund and MOP code, suspense analysis and import processing status.

Role-based access control

Manage who can see and do what across your teams. Assign permissions by role so staff only access the areas they need, keeping your data secure and your audit trail clean.

Multi channel payments

Citizens pay how they want, while you have full visibility across every method of payment. A seamless payment experience that reduces queries and keeps things moving. 

Transfers

Move money when it isn't linked to an incoming payment — for example, crediting a council tax account after an award of council tax support.

Smart suspense

Auto create import processing rules reduce suspense volumes automatically. AI powered notes to help you allocate suspense with ease. 

Configurable settings

Fund codes, VAT codes, methods of payment and more are all configurable within the system to match your council's requirements.

Accounts

Account reference validation, ensuring payments are allocated correctly across council accounts, imported directly from line of business systems and updated.

eReturns

Configured using templates to record cashing up with cash and cheque and PDQ. Flexible enough to match your council's existing processes.

Transaction search

Real time payments data. Multiple filtering options including rapid wildcard search  — particularly useful for sort code or account number queries.

Common questions about Local Gov IMS

What does it cost?

Enterprise open source means no licence fees for intellectual property. Pricing is based on your council's size and requirements. Book a discovery call to discuss your situation.

Direct access to our team. Real people who know local government.

Typically 3–6 months depending on complexity. We support incremental migration if that suits you better.

Open-source software is not less secure. Many of the world's most trusted and security-critical systems, including government infrastructure, run on open-source foundations. What matters is active maintenance and security oversight, which Tailwind Digital provides as part of our managed service.

GOV.UK Pay, Lloyds, Worldpay, and others. You choose what works for your council and citizens.

Yes. Fully PCI DSS compliant and meets WCAG 2.2 AA accessibility standards.

Start with a conversation

A 30-minute discovery call to understand your situation.

Book a discovery call