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Hilary Jones

Hilary JonesAssociate Consultant

Having worked in public services for over 25 years, at local, regional, and central government level, Hilary is passionate about delivering improved outcomes for people and communities. She brings extensive experience in developing and leading high performing teams that deliver quality citizen centred services across a wide range of disciplines, including social care, community health, housing, and customer services.

At an executive level she has successfully delivered major transformation programmes to respond to the need for modernisation and reform. Digital and data sit at the core of this achievement, as the enablers to tackle financial austerity, rising demand, and the need for public services to stay relevant.

Understanding the challenges to sustain the complex system of people, communities and services that exist in a particular place, she has taken the strategic lead in building powerful local partnerships with strong multi-disciplinary teams. This has included pioneering a shared digital workspace that enabled seamless, joined-up service delivery across Health, Adult Social Care and Housing.

Since 2016 Hilary has worked for Firmstep/Granicus as Customer Ambassador, helping customers capture, learn, and share their experience and success, promulgating best practice and driving improvement across the sector. She is a highly skilled coach and mentor and has supported senior management teams in developing their strategic direction, digital plans, and achievable programmes to deliver this.