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Esther Gunn Stewart

Esther Gunn StewartAssociate Consultant

Esther is the founder and Director of Gunn Stewart Solutions. She is an experienced Local Government Head of Service with significant experience in transforming organisations and delivering improved customer outcomes.

With more than 20 years’ experience in multi-channel operational management and leading customer experience improvement projects in the private and public sectors, Esther has a proven track record of delivering the highest level of customer service whilst identifying strategic and operational initiatives to deliver efficiencies and improve the customer journey.

Esther has experience in utilising a range of methodologies to drive and manage change including: Agile, Lean 6 Sigma, Theory U and Prince2. She is also Disclosure Scotland checked.

In her time at North Ayrshire Council Esther led award winning teams and initiatives including:

  • European Customer Service Awards “Best Improvement Strategy”
  • European Customer Service Awards “Best Complaints Team” (Runner Up)
  • Contact Centre Association Digital Innovation Award
  • COSLA Excellence Awards Bronze for Service Innovation & Improvement
  • Apse Council of the Year 2017
  • First Council in Scotland to achieve Contact Centre Association accreditation for the Global Framework
  • Finalists in the Contact Centre Association awards for Best Use of Accreditation for Improvement
  • Bronze COSLA award winners for the implementation of the Contact Centre and Customer Service Strategy
  • Achieved Investors In People accreditation